Preferred Service Representitive
Primary Function Prepares and processes rental transactions while obtaining and verifying all required information from the customer.
Assists all customers with inquiries and concerns in a professional and friendly manner both on the telephone and in person.
Communicates with and directs customer to the next step in their Avis Rental Experience (i.
e.
Rental Counter, Preferred Area, or their Avis vehicle).
Educates the customer in the details and availability of the Avis fleet, optional services, such as upgrades, coverages, etc Monitors and adds cars to the ready-line and communicates with all levels of Avis employees ensuring the proper car inventory and availability.
Assists customers by operating the exit gate, verifying license, information, and modifying contracts if necessary.
Follows and maintains Quality Assurance Standards as issued by the company.
The duties listed above are not inclusive of any other duties that may be deemed necessary as part of the business needs.
Reporting Relationships:
Reports indirectly to the assigned Lead Preferred Agent and/or Dispatcher.
Reports directly to Shift Managers.
Requirements:
Excellent interpersonal and communication skills Excellent customer service ability Successful Completion of Wizard Based Training Ability to maintain and project professional behaviors towards customers and associates.
Ability to work in varying environments, such as indoors and outdoors.
Physical Requirements:
Ability to Stand, Walk, Bend, Reach continuously for up to 8 hours Ability to lift a minimum of 45 lbs with assistance Desired Requirements:
High School diploma or equivalent One to Two years previous customer service experience.
Previous travel industry related experience.
Basic Computer Skills Get your go on To Apply, Please use the link below:
https:
//avisbudget.
greatjob.
net/jobs/EntryServlet?job=G2PAG&media=BPC Avis Budget Group is an EEO/AA Employer Avis Budget Group.
Estimated Salary: $20 to $28 per hour based on qualifications.
Assists all customers with inquiries and concerns in a professional and friendly manner both on the telephone and in person.
Communicates with and directs customer to the next step in their Avis Rental Experience (i.
e.
Rental Counter, Preferred Area, or their Avis vehicle).
Educates the customer in the details and availability of the Avis fleet, optional services, such as upgrades, coverages, etc Monitors and adds cars to the ready-line and communicates with all levels of Avis employees ensuring the proper car inventory and availability.
Assists customers by operating the exit gate, verifying license, information, and modifying contracts if necessary.
Follows and maintains Quality Assurance Standards as issued by the company.
The duties listed above are not inclusive of any other duties that may be deemed necessary as part of the business needs.
Reporting Relationships:
Reports indirectly to the assigned Lead Preferred Agent and/or Dispatcher.
Reports directly to Shift Managers.
Requirements:
Excellent interpersonal and communication skills Excellent customer service ability Successful Completion of Wizard Based Training Ability to maintain and project professional behaviors towards customers and associates.
Ability to work in varying environments, such as indoors and outdoors.
Physical Requirements:
Ability to Stand, Walk, Bend, Reach continuously for up to 8 hours Ability to lift a minimum of 45 lbs with assistance Desired Requirements:
High School diploma or equivalent One to Two years previous customer service experience.
Previous travel industry related experience.
Basic Computer Skills Get your go on To Apply, Please use the link below:
https:
//avisbudget.
greatjob.
net/jobs/EntryServlet?job=G2PAG&media=BPC Avis Budget Group is an EEO/AA Employer Avis Budget Group.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
