Network Help Desk Technician - Contingent Network Services (tampa, florida)
Company Description:
Job Description:
Summary Investigates and resolves software and hardware problems of computer users by performing the following duties.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
Leads remote clients and technicians through diagnostic procedures to determine source of error.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Consults with programmers to explain software errors or to recommend changes to programs.
Installs personal computers, software, and peripheral equipment.
Represents Contingent during after hours' support of our 24x7 customer by being available via the mobile phone rotated among staff.
Communicates with the project teams, management, and the support team on customer project status, necessary changes, information, and training.
Supervisory Responsibilities This job has no supervisory responsibilities.
Education and/or Experience Associates degree (A.
A.
) or equivalent from two:
year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred.
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability Ability to solve practical problems and deal w Source:
http:
//www.
tiptopjob.
com/jobs/28965264_job.
asp?source=trovit.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Summary Investigates and resolves software and hardware problems of computer users by performing the following duties.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
Leads remote clients and technicians through diagnostic procedures to determine source of error.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Consults with programmers to explain software errors or to recommend changes to programs.
Installs personal computers, software, and peripheral equipment.
Represents Contingent during after hours' support of our 24x7 customer by being available via the mobile phone rotated among staff.
Communicates with the project teams, management, and the support team on customer project status, necessary changes, information, and training.
Supervisory Responsibilities This job has no supervisory responsibilities.
Education and/or Experience Associates degree (A.
A.
) or equivalent from two:
year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred.
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability Ability to solve practical problems and deal w Source:
http:
//www.
tiptopjob.
com/jobs/28965264_job.
asp?source=trovit.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
