Supv - Contact Center - Express Scripts_Corporate (Tampa, FL)
Position Summary Responsible for day-to-day operations of a team of associates in a call center and monitors productivity and performance standards.
Plans and directs work flow and project assignments.
Oversees call volume to ensure service standards are met.
Conducts hiring, training, and evaluation of staff.
Responsible for teams adherence to corporate attendance and employment policies.
Works with the Call Center Manager to develop policies, procedures and the business work plan for the team.
Recognizes and recommends operational improvements.
ESSENTIAL FUNCTIONS Consistently lead and drive a positive call center culture.
Assist in the representative hiring process.
Performs other duties as assigned by the manager.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Plans and directs work flow and project assignments.
Oversees call volume to ensure service standards are met.
Conducts hiring, training, and evaluation of staff.
Responsible for teams adherence to corporate attendance and employment policies.
Works with the Call Center Manager to develop policies, procedures and the business work plan for the team.
Recognizes and recommends operational improvements.
ESSENTIAL FUNCTIONS Consistently lead and drive a positive call center culture.
Assist in the representative hiring process.
Performs other duties as assigned by the manager.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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