Help Desk Technician
Tampa, FL Tampa, FL Full-time Full-time $24 - $26 an hour $24 - $26 an hour 6 days ago 6 days ago 6 days ago Join forces with a unique group of passionate techies who remain innovative, creative and resilient through the ever-changing technology landscape.
We're always looking for like-minded people to enrich our company culture and our brand.
We offer a unique and exciting experience, and we are looking to add talent to our team today! We are looking for a Help Desk Technician to join our team! The ideal candidate will be a charismatic, customer service centered, and energetic individual.
This is a great opportunity for an entry level help desk technician who is looking to grow and work in a fast-paced, expanding entrepreneurial firm.
Duties and
Responsibilities:
Answer calls from customers Ask appropriate questions to understand the customer's problem and log a ticket in our ticketing system Provide troubleshooting and support for Windows operating systems and Microsoft 365 products Assist with email problems and password resets Escalate to level 2 support as appropriate Assist with administrative and other duties as assigned Requirements and Skills:
A love for and desire to do help desk support/PC repair Functional knowledge of Windows and Microsoft 365 Excellent written and verbal communication skills Must place highest importance on customer service Must be comfortable dealing with multiple customers at a given time, who often may be frustrated Must be a self-starter and highly motivated Must be comfortable in a fast-paced, entrepreneurial environment Job Type:
Full-time Pay:
$24.
00 - $26.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
To ensure the safety and well-being of our team members, all employees are required to adhere to the COVID-19 work guidelines implemented by the company.
Application Question(s):
How would you explain the difference between a server and a desktop? With how many operating system families are you familiar? Do you have any programming experience? Kara is a client about to leave for vacation.
She submits a ticket to the help desk, asking for help to set up her out of office reply.
You successfully get it set up and now are ready to close the ticket.
Please type out a closing response to the client.
Type out your full name all uppercase, make all vowels lowercase, add a space and the current year at the end, put it all in double quotes.
Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We're always looking for like-minded people to enrich our company culture and our brand.
We offer a unique and exciting experience, and we are looking to add talent to our team today! We are looking for a Help Desk Technician to join our team! The ideal candidate will be a charismatic, customer service centered, and energetic individual.
This is a great opportunity for an entry level help desk technician who is looking to grow and work in a fast-paced, expanding entrepreneurial firm.
Duties and
Responsibilities:
Answer calls from customers Ask appropriate questions to understand the customer's problem and log a ticket in our ticketing system Provide troubleshooting and support for Windows operating systems and Microsoft 365 products Assist with email problems and password resets Escalate to level 2 support as appropriate Assist with administrative and other duties as assigned Requirements and Skills:
A love for and desire to do help desk support/PC repair Functional knowledge of Windows and Microsoft 365 Excellent written and verbal communication skills Must place highest importance on customer service Must be comfortable dealing with multiple customers at a given time, who often may be frustrated Must be a self-starter and highly motivated Must be comfortable in a fast-paced, entrepreneurial environment Job Type:
Full-time Pay:
$24.
00 - $26.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
To ensure the safety and well-being of our team members, all employees are required to adhere to the COVID-19 work guidelines implemented by the company.
Application Question(s):
How would you explain the difference between a server and a desktop? With how many operating system families are you familiar? Do you have any programming experience? Kara is a client about to leave for vacation.
She submits a ticket to the help desk, asking for help to set up her out of office reply.
You successfully get it set up and now are ready to close the ticket.
Please type out a closing response to the client.
Type out your full name all uppercase, make all vowels lowercase, add a space and the current year at the end, put it all in double quotes.
Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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