Customer Experience Coordinator (Part-Time 23 hours/week)
2.
8 Tampa, FL Tampa, FL Part-time Part-time $17.
50 an hour $17.
50 an hour 2 days ago 2 days ago 2 days ago
Summary:
The Customer Experience Coordinator is responsible for performing a range of customer service-oriented telephone, email, and web support activities.
Strong customer service skills are essential to proving a high level of support through various customer touchpoints.
The Customer Experience Coordinator ensures customer satisfaction by providing quality service, identifying customer needs, and assisting with issues/concerns related to their RV needs.
In this critical role, you will be part of a work environment focused on superior service.
Schedule for this position is 1:
00 - 8:
00 PM Saturday and Sunday, 5:
00 - 8:
00 PM on Wednesday, Thursday, Friday.
It is an onsite position.
Pay is $17.
50/hour.
ESSENTIAL JOB FUNCTIONS:
Provide exceptional customer service via telephone or other media Manage a high volume of inbound calls while meeting and exceeding performance standards of abandon, average speed of answer, and other call metrics Use excellent hearing and listing skills to receive detailed information Follow communication scripts when handling different topics Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives including placing calls back as required Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems Ability to multi-task; simultaneously think, talk, and type accurately Maintain company databases by entering and verifying information Simultaneously use multiple computer applications to enter the required information Identified trends affecting our customers and escalate to management Frequently attend educational seminars to improve knowledge and performance level Enhances organization's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Perform other duties as assigned QUALIFICATIONS AND
Experience:
Previous experience in a customer support role Adaptability and flexibility Active listening skills Ability to speak, read, write, and comprehend English Must have excellent customer service and communication skills, both written and verbal Customer focus and adaptability to different personality types with a patient and empathetic attitude Ability to multi-task, set priorities, and manage time effectively High school diploma or equivalent Provide exceptional customer service via telephone or other media Manage a high volume of inbound calls while meeting and exceeding performance standards of abandon, average speed of answer, and other call metrics Use excellent hearing and listing skills to receive detailed information Follow communication scripts when handling different topics Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives including placing calls back as required Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems Ability to multi-task; simultaneously think, talk, and type accurately Maintain company databases by entering and verifying information Simultaneously use multiple computer applications to enter the required information Identified trends affecting our customers and escalate to management Frequently attend educational seminars to improve knowledge and performance level Enhances organization's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Perform other duties as assigned Previous experience in a customer support role Adaptability and flexibility Active listening skills Ability to speak, read, write, and comprehend English Must have excellent customer service and communication skills, both written and verbal Customer focus and adaptability to different personality types with a patient and empathetic attitude Ability to multi-task, set priorities, and manage time effectively High school diploma or equivalent.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Tampa, FL Tampa, FL Part-time Part-time $17.
50 an hour $17.
50 an hour 2 days ago 2 days ago 2 days ago
Summary:
The Customer Experience Coordinator is responsible for performing a range of customer service-oriented telephone, email, and web support activities.
Strong customer service skills are essential to proving a high level of support through various customer touchpoints.
The Customer Experience Coordinator ensures customer satisfaction by providing quality service, identifying customer needs, and assisting with issues/concerns related to their RV needs.
In this critical role, you will be part of a work environment focused on superior service.
Schedule for this position is 1:
00 - 8:
00 PM Saturday and Sunday, 5:
00 - 8:
00 PM on Wednesday, Thursday, Friday.
It is an onsite position.
Pay is $17.
50/hour.
ESSENTIAL JOB FUNCTIONS:
Provide exceptional customer service via telephone or other media Manage a high volume of inbound calls while meeting and exceeding performance standards of abandon, average speed of answer, and other call metrics Use excellent hearing and listing skills to receive detailed information Follow communication scripts when handling different topics Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives including placing calls back as required Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems Ability to multi-task; simultaneously think, talk, and type accurately Maintain company databases by entering and verifying information Simultaneously use multiple computer applications to enter the required information Identified trends affecting our customers and escalate to management Frequently attend educational seminars to improve knowledge and performance level Enhances organization's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Perform other duties as assigned QUALIFICATIONS AND
Experience:
Previous experience in a customer support role Adaptability and flexibility Active listening skills Ability to speak, read, write, and comprehend English Must have excellent customer service and communication skills, both written and verbal Customer focus and adaptability to different personality types with a patient and empathetic attitude Ability to multi-task, set priorities, and manage time effectively High school diploma or equivalent Provide exceptional customer service via telephone or other media Manage a high volume of inbound calls while meeting and exceeding performance standards of abandon, average speed of answer, and other call metrics Use excellent hearing and listing skills to receive detailed information Follow communication scripts when handling different topics Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives including placing calls back as required Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems Ability to multi-task; simultaneously think, talk, and type accurately Maintain company databases by entering and verifying information Simultaneously use multiple computer applications to enter the required information Identified trends affecting our customers and escalate to management Frequently attend educational seminars to improve knowledge and performance level Enhances organization's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Perform other duties as assigned Previous experience in a customer support role Adaptability and flexibility Active listening skills Ability to speak, read, write, and comprehend English Must have excellent customer service and communication skills, both written and verbal Customer focus and adaptability to different personality types with a patient and empathetic attitude Ability to multi-task, set priorities, and manage time effectively High school diploma or equivalent.
Estimated Salary: $20 to $28 per hour based on qualifications.
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