Customer Service Rep - Tampa FL: Bi-Lingual preferred
Customer Service Rep - Tampa FL:
Bi-Lingual preferred Job Category :
Customer Support Requisition Number :
CUSTO001558 Showing 1 location Job Details Description Provides courteous and prompt service to all internal and external customers.
Research provider questions regarding status of reviews/authorizations Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
Understands when to escalate a call to a supervisor.
Enters all call data for tracking.
Initiates outbound calls as necessary to facilities and providers.
In the rare instances, a callback will be made to member/beneficiaries.
Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
Identifies opportunities and recommends methods to improve service and work processes.
Performs other services as required.
Qualifications Skills Behaviors :
Motivations :
Education Required High School or better.
Preferred High School or better.
Experience Required One to Three years experience in call center setting, healthcare setting preferred.
Licenses & Certifications Recommended Skills Call Centers Confidentiality Customer Service Health Care Estimated Salary: $20 to $28 per hour based on qualifications.
Bi-Lingual preferred Job Category :
Customer Support Requisition Number :
CUSTO001558 Showing 1 location Job Details Description Provides courteous and prompt service to all internal and external customers.
Research provider questions regarding status of reviews/authorizations Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
Understands when to escalate a call to a supervisor.
Enters all call data for tracking.
Initiates outbound calls as necessary to facilities and providers.
In the rare instances, a callback will be made to member/beneficiaries.
Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
Identifies opportunities and recommends methods to improve service and work processes.
Performs other services as required.
Qualifications Skills Behaviors :
Motivations :
Education Required High School or better.
Preferred High School or better.
Experience Required One to Three years experience in call center setting, healthcare setting preferred.
Licenses & Certifications Recommended Skills Call Centers Confidentiality Customer Service Health Care Estimated Salary: $20 to $28 per hour based on qualifications.
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