Customer Service Representative-WFH Florida
We heard you knock!The Customer Service Representative is responsible for the execution of timely and accurate processing customer orders and quotes for the complete line of Masonite products offered through Florida Made Door and Masonite Display.
Responsibilities:
Complete the order entry process with a high degree of accuracy for orders Answer incoming customer phone calls in a professional manner Follow up to ensure that customer issues are resolved both promptly and thoroughly Research delivery or invoicing discrepancies and issue credit as necessary Research any delivery and/or invoicing discrepancies and work with the customer on a resolution, may include issuing credits and handling returns Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value Answer technical inquiries regarding our products and providing updates on the status of orders Communicate clearly and professionally Assist customers on resolutions related to product availability issues Maintain appropriate Customer Service controls and documentation Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience Follow all Company related safety/environmental rules and regulations Perform other duties as assigned by the Customer Service Supervisor to ensure a positive customer experience
Qualifications:
High School Education required, Associate's Degree or higher preferred 2-3 Years of previous experience in customer service including order entry required.
Relevant experience in manufacturing, call center, or building supplies industry preferred Solid demonstration of professional Telephone Etiquette Product knowledge as it relates to the Building Material and/or Door industry is a plus Ability to work independently and effectively in a fast paced team environment Strong decision making and analytical skills Excellent phone and written communication skills Excellent PC skills in Microsoft applications Strong ability to multi-task while maintaining a high level of attention to detail Organizational skills with the ability to maintain detailed records Ability to establish and continually develop professional relationships with both internal and external customers Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.
This is a remote position#LI-MDWe Help People Walk Through WallsWe respect the privacy of candidates for employment.
Our Masonite Applicant Privacy Policy sets forth in more detail our privacy practices, including, without limitation, our collection and usage practices, of your personal information when you apply for a position with a Masonite entity.
Recommended Skills Analytical Attention To Detail Call Centers Communication Coordinating Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Complete the order entry process with a high degree of accuracy for orders Answer incoming customer phone calls in a professional manner Follow up to ensure that customer issues are resolved both promptly and thoroughly Research delivery or invoicing discrepancies and issue credit as necessary Research any delivery and/or invoicing discrepancies and work with the customer on a resolution, may include issuing credits and handling returns Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value Answer technical inquiries regarding our products and providing updates on the status of orders Communicate clearly and professionally Assist customers on resolutions related to product availability issues Maintain appropriate Customer Service controls and documentation Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience Follow all Company related safety/environmental rules and regulations Perform other duties as assigned by the Customer Service Supervisor to ensure a positive customer experience
Qualifications:
High School Education required, Associate's Degree or higher preferred 2-3 Years of previous experience in customer service including order entry required.
Relevant experience in manufacturing, call center, or building supplies industry preferred Solid demonstration of professional Telephone Etiquette Product knowledge as it relates to the Building Material and/or Door industry is a plus Ability to work independently and effectively in a fast paced team environment Strong decision making and analytical skills Excellent phone and written communication skills Excellent PC skills in Microsoft applications Strong ability to multi-task while maintaining a high level of attention to detail Organizational skills with the ability to maintain detailed records Ability to establish and continually develop professional relationships with both internal and external customers Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.
This is a remote position#LI-MDWe Help People Walk Through WallsWe respect the privacy of candidates for employment.
Our Masonite Applicant Privacy Policy sets forth in more detail our privacy practices, including, without limitation, our collection and usage practices, of your personal information when you apply for a position with a Masonite entity.
Recommended Skills Analytical Attention To Detail Call Centers Communication Coordinating Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
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