SVP, Member Operations
Title:
SVP, Member Operations Department:
Operations Admin SupportBargaining Unit:
NBU Grade:
N/APosition Type:
Exempt Hours per Week :
40Position SummaryThe SVP, Member Operations is responsible for the effectiveness of the organization's daily operations related to the administration and processing of health and welfare and pension benefits in accordance with Company guidelines, client needs, and regulatory requirements.
Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.
Key Duties and Responsibilities Provides leadership and oversight to Operations leaders managing pension, health and welfare claim operations, eligibility and enrollment, customer service, and training and development.
Ensures client service level requirements are consistently met; and proactively addresses issues, and operational needs.
Mentors, coaches, and leads management by consistently exhibiting leadership qualities consistent with Company values and mission.
Ensures sufficient and appropriate business processes and operational controls are in place to support the organization's short- and long- term goals and strategies.
Evaluates existing processes across functional areas and develops efficiencies and performance improvements.
Tracks and reports on operating results to ensure consistent growth and progress towards achieving organizational goals.
Develops policies, practices and procedures that support and drive efficient operations, organizational growth, and client satisfaction.
Continually monitors effectiveness of operations; makes operational adjustments as needed.
Oversees the management of expenses and labor allocations to ensure operations remain within budget parameters; determines and implements appropriate course correction when needed.
Partners with Client Services to address and resolve service issues or escalations with clients; attends Board of Trustee meetings as needed.
Partners with Sales and Product Development to assist with the growth of revenue through participation in finalist meetings, client presentations, and/or product training/deployment efforts as applicable.
Provides input related to the organization's operational capabilities and the overall impact of potential activity related to mergers and/or acquisitions.
Performs other duties as assigned.
Minimum Qualifications Bachelor's degree in business, finance, or related field.
Twelve years of progressive operational leadership experience with strong exposure to the Taft Hartley space.
Strong familiarity and understanding of third-party administrator operations and Taft-Hartley provisions and implications.
In-depth understanding of labor unions with the knowledge and experience necessary to effectively navigate these complex business landscapes.
Exceptional written and verbal communications skills, able to communicate effectively with people at all levels of the organization, up to and including the Board of Directors.
Ability to oscillate between the organization's high-level strategy and the details of daily execution.
Ability to effectively coach, develop, and manage a successful team of high performing leaders to achieve well respected goals.
Willingness to travel as necessary to meet strategic objectives and fulfill commitments to all stakeholders.
Understanding of systems and applications used in the processing, administration, and delivery of health and welfare benefits, pension benefits, customer service, and training with the ability to leverage technology necessary in managing a large, national workforce.
Computer proficiency including MS Office tools and applications.
Preferred QualificationsMaster's degree in Business Administration Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical Effort Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Disability AccommodationConsistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
If reasonable accommodation is needed, please contact the Recruiting Department at , and we would be happy to assist you.
Zenith American SolutionsReal People.
Real Solutions.
National Reach.
Local Expertise.
We are currently looking for a dedicated, energetic SVP, Member Operations with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide.
The original entity of Zenith American has been in business since 1944.
Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011.
By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees.
We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect.
If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!We realize the importance a comprehensive benefits program to our employees and their families.
As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!Internals to Apply:
If you meet the minimum qualifications and are interested in applying for the above position, please submit an application.
All applications must be received by 5:
00 pm on the Internal Posting Deadline listed above in order to be considered prior Recommended Skills Administration Business Administration Business Processes Communication Customer Service Finance Estimated Salary: $20 to $28 per hour based on qualifications.
SVP, Member Operations Department:
Operations Admin SupportBargaining Unit:
NBU Grade:
N/APosition Type:
Exempt Hours per Week :
40Position SummaryThe SVP, Member Operations is responsible for the effectiveness of the organization's daily operations related to the administration and processing of health and welfare and pension benefits in accordance with Company guidelines, client needs, and regulatory requirements.
Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.
Key Duties and Responsibilities Provides leadership and oversight to Operations leaders managing pension, health and welfare claim operations, eligibility and enrollment, customer service, and training and development.
Ensures client service level requirements are consistently met; and proactively addresses issues, and operational needs.
Mentors, coaches, and leads management by consistently exhibiting leadership qualities consistent with Company values and mission.
Ensures sufficient and appropriate business processes and operational controls are in place to support the organization's short- and long- term goals and strategies.
Evaluates existing processes across functional areas and develops efficiencies and performance improvements.
Tracks and reports on operating results to ensure consistent growth and progress towards achieving organizational goals.
Develops policies, practices and procedures that support and drive efficient operations, organizational growth, and client satisfaction.
Continually monitors effectiveness of operations; makes operational adjustments as needed.
Oversees the management of expenses and labor allocations to ensure operations remain within budget parameters; determines and implements appropriate course correction when needed.
Partners with Client Services to address and resolve service issues or escalations with clients; attends Board of Trustee meetings as needed.
Partners with Sales and Product Development to assist with the growth of revenue through participation in finalist meetings, client presentations, and/or product training/deployment efforts as applicable.
Provides input related to the organization's operational capabilities and the overall impact of potential activity related to mergers and/or acquisitions.
Performs other duties as assigned.
Minimum Qualifications Bachelor's degree in business, finance, or related field.
Twelve years of progressive operational leadership experience with strong exposure to the Taft Hartley space.
Strong familiarity and understanding of third-party administrator operations and Taft-Hartley provisions and implications.
In-depth understanding of labor unions with the knowledge and experience necessary to effectively navigate these complex business landscapes.
Exceptional written and verbal communications skills, able to communicate effectively with people at all levels of the organization, up to and including the Board of Directors.
Ability to oscillate between the organization's high-level strategy and the details of daily execution.
Ability to effectively coach, develop, and manage a successful team of high performing leaders to achieve well respected goals.
Willingness to travel as necessary to meet strategic objectives and fulfill commitments to all stakeholders.
Understanding of systems and applications used in the processing, administration, and delivery of health and welfare benefits, pension benefits, customer service, and training with the ability to leverage technology necessary in managing a large, national workforce.
Computer proficiency including MS Office tools and applications.
Preferred QualificationsMaster's degree in Business Administration Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical Effort Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Disability AccommodationConsistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
If reasonable accommodation is needed, please contact the Recruiting Department at , and we would be happy to assist you.
Zenith American SolutionsReal People.
Real Solutions.
National Reach.
Local Expertise.
We are currently looking for a dedicated, energetic SVP, Member Operations with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide.
The original entity of Zenith American has been in business since 1944.
Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011.
By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees.
We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect.
If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!We realize the importance a comprehensive benefits program to our employees and their families.
As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!Internals to Apply:
If you meet the minimum qualifications and are interested in applying for the above position, please submit an application.
All applications must be received by 5:
00 pm on the Internal Posting Deadline listed above in order to be considered prior Recommended Skills Administration Business Administration Business Processes Communication Customer Service Finance Estimated Salary: $20 to $28 per hour based on qualifications.
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