Customer Success Representative
ThumbStopper LLC ThumbStopper LLC Tampa, FL Tampa, FL Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year 12 hours ago 12 hours ago 12 hours ago Responsible for the setup and linking of retailers.
In addition, the Customer Success Representative will be responsible for customer support including but not limited to completing incoming support tickets (generated from retailer calls/e-mails).
Top KPIs 1.
Number of Retailers Connected 2.
Percentage of Connected Retailers with Content a.
Destination(s) connected b.
Tiers established Job Responsibilities Assist in retailer account establishment and connectivity to subscribed social media destinations.
Connect retailers to search and social destinations via email and phone outreach.
Ensure product tiers are set and maintained Monitor assigned retailers for 14 days of content Respond to retailer inquiries (support tickets) and work them to resolution.
call retailers who have not converted (leads) to adopt the brand social program Daily Requirements 8 hours per day/40 hours per week Standard hours 8:
30am-5:
30pm Hybrid schedule; partially in office/remote Maintain collaborative team presence using Ticketing and Conversations in SalesForce CRM, via Slack, and by actively participating in company meetings.
Professional interaction with company departments including sales, technology, and executive management departments.
Other duties as required.
Required Skills Professional verbal and written communications skills.
2 year minimum in customer service.
Ability to build and maintain relationships with clients.
Organized with attention to detail.
Proficient with Microsoft Office Suite, and either HubSpot, SalesForce, or Microsoft Dynamics.
Physical requirements Prolonged periods of sitting at a desk and working on a computer.
Ability to curl 150lbs with one arm and/or run 75mph while barefoot, preferably both at one time.
Education / Experience High School diploma.
2 years of experience in customer service or similar role.
Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) matching Life insurance Vision insurance Compensation package:
Bonus opportunities Schedule:
Monday to Friday Work Location:
Hybrid remote in Tampa, FL 33609.
Estimated Salary: $20 to $28 per hour based on qualifications.
In addition, the Customer Success Representative will be responsible for customer support including but not limited to completing incoming support tickets (generated from retailer calls/e-mails).
Top KPIs 1.
Number of Retailers Connected 2.
Percentage of Connected Retailers with Content a.
Destination(s) connected b.
Tiers established Job Responsibilities Assist in retailer account establishment and connectivity to subscribed social media destinations.
Connect retailers to search and social destinations via email and phone outreach.
Ensure product tiers are set and maintained Monitor assigned retailers for 14 days of content Respond to retailer inquiries (support tickets) and work them to resolution.
call retailers who have not converted (leads) to adopt the brand social program Daily Requirements 8 hours per day/40 hours per week Standard hours 8:
30am-5:
30pm Hybrid schedule; partially in office/remote Maintain collaborative team presence using Ticketing and Conversations in SalesForce CRM, via Slack, and by actively participating in company meetings.
Professional interaction with company departments including sales, technology, and executive management departments.
Other duties as required.
Required Skills Professional verbal and written communications skills.
2 year minimum in customer service.
Ability to build and maintain relationships with clients.
Organized with attention to detail.
Proficient with Microsoft Office Suite, and either HubSpot, SalesForce, or Microsoft Dynamics.
Physical requirements Prolonged periods of sitting at a desk and working on a computer.
Ability to curl 150lbs with one arm and/or run 75mph while barefoot, preferably both at one time.
Education / Experience High School diploma.
2 years of experience in customer service or similar role.
Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) matching Life insurance Vision insurance Compensation package:
Bonus opportunities Schedule:
Monday to Friday Work Location:
Hybrid remote in Tampa, FL 33609.
Estimated Salary: $20 to $28 per hour based on qualifications.
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