Front Desk/ Site Support (Homeless Shelter) (8am to 4pm including weekends) Customer Service & Call Center - Tampa, FL at Geebo

Front Desk/ Site Support (Homeless Shelter) (8am to 4pm including weekends)

2.
4 Tampa, FL Tampa, FL Part-time Part-time $16.
50 an hour $16.
50 an hour 2 days ago 2 days ago 2 days ago
Summary:
This is a highly visible and responsible position, which demands an exceptional level of patience and professionalism in dealing with the public, the ability to work effectively in a demanding and fast-paced environment and the ability to prioritize and effectively execute concurrent responsibilities.
ESSENTIAL DUTIES AND
Responsibilities:
Responsible for greeting clients and other visitors to the program site and direct them to the appropriate staff.
Responsible for giving information and assuring that visitors that are going inside the camp sign a log in form, gives a visitor badge.
Responsible for answering the telephone and forward calls to appropriate staff or volunteers.
Responsible for answering the telephone and take messages for clients and distribute them accordingly.
Responsible for receiving and distributing mail to program staff members and clients.
Responsible for handling and distributing facility keys for trailers, bathrooms, vehicles, go kart, bicycle lock, kitchen, and company cars.
Responsible for transporting clients as necessary.
Responsible for referring walk-ins who need help that is not associated to the nature of the program to community agencies and resources, including walks -ins seeking emergency assistance (food, clothing, etc) Responsible for assisting Case Managers and Facility Managers on intake days, informing new clients on the intake process and provide them with forms that need to be completed Responsible for distributing wrist bands to new clients and replaced the ones that need to be change.
Responsible for providing new clients with a welcoming kit that includes hygiene essentials.
Responsible for distributing to clients in as need bases towels, laundry detergent, Clorox, and hygiene products.
Responsible for keeping control and recording in a log in form, the hours that clients volunteer in camp shores and activities.
Responsible for distributing emergency bus passes as well as passes authorized by case managers and maintains an updated log in with the detail information of the passes given.
Responsible for receiving donations, completes in-kind donation form and gives donations received to the appropriate program staff member.
Responsible for providing feedback to the Facility Manager or Case Managers on matters related to the daily day activities of program regarding clients, volunteers or visitors issues.
OTHER
Responsibilities:
Complies with all applicable training requirements.
Complies with all company safety, personnel and operational policies and procedures.
Complies with work schedule to ensure effective operations of Agency programs.
Contributes positively as a member of a productive and cooperative team.
Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process.
Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Able to speak, write and understand English.
Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
Flexible work schedule including evenings, nights, weekends and holidays.
Ability to set appropriate limits, work under deadlines and multi-task.
Ability to organize, prioritize, self motivate, and deliver results.
Excellent communication and listening skills.
Possess strong work ethics.
Successfully pass a FDLE Level II background screening.
Valid Florida driver's license, ability to drive van or bus and have reliable transportation.
Mission driven attitude supplemented with integrity and passion.
Adherence to the highest ethical standards, personally and professionally.
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
Evidence of deep alignment with Catholic Charities Diocese of St.
Petersburg, Inc Mission and Values.
Will make a Commitment to Serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God.
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:
Must possess excellent customer services skills Ability to work in a fast peace work environment Ability to handle correctly interpersonal conflicts between others Must Possess experience transporting adults Must Possess knowledge on road and safety regulations EDUCATION AND
Experience:
A minimum of a High School Diploma or equivalent.
At least two years of office experience in customer service or social services related field.
Catholic Charities is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
EEO/AA/ADA Employer.
Catholic Charities participates in the US E-Verify program.
Job Type:
Part-time Pay:
$16.
50 per hour
Benefits:
Employee assistance program Paid time off Schedule:
8 hour shift Day shift Evening shift Night shift Overnight shift Weekends as needed
Experience:
working on residential / shelters:
1 year (Required) Work Location:
In person This is a highly visible and responsible position, which demands an exceptional level of patience and professionalism in dealing with the public, the ability to work effectively in a demanding and fast-paced environment and the ability to prioritize and effectively execute concurrent responsibilities.
Responsible for greeting clients and other visitors to the program site and direct them to the appropriate staff.
Responsible for giving information and assuring that visitors that are going inside the camp sign a log in form, gives a visitor badge.
Responsible for answering the telephone and forward calls to appropriate staff or volunteers.
Responsible for answering the telephone and take messages for clients and distribute them accordingly.
Responsible for receiving and distributing mail to program staff members and clients.
Responsible for handling and distributing facility keys for trailers, bathrooms, vehicles, go kart, bicycle lock, kitchen, and company cars.
Responsible for transporting clients as necessary.
Responsible for referring walk-ins who need help that is not associated to the nature of the program to community agencies and resources, including walks -ins seeking emergency assistance (food, clothing, etc) Responsible for assisting Case Managers and Facility Managers on intake days, informing new clients on the intake process and provide them with forms that need to be completed Responsible for distributing wrist bands to new clients and replaced the ones that need to be change.
Responsible for providing new clients with a welcoming kit that includes hygiene essentials.
Responsible for distributing to clients in as need bases towels, laundry detergent, Clorox, and hygiene products.
Responsible for keeping control and recording in a log in form, the hours that clients volunteer in camp shores and activities.
Responsible for distributing emergency bus passes as well as passes authorized by case managers and maintains an updated log in with the detail information of the passes given.
Responsible for receiving donations, completes in-kind donation form and gives donations received to the appropriate program staff member.
Responsible for providing feedback to the Facility Manager or Case Managers on matters related to the daily day activities of program regarding clients, volunteers or visitors issues.
Complies with all applicable training requirements.
Complies with all company safety, personnel and operational policies and procedures.
Complies with work schedule to ensure effective operations of Agency programs.
Contributes positively as a member of a productive and cooperative team.
Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process.
Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission.
Able to speak, write and understand English.
Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
Flexible work schedule including evenings, nights, weekends and holidays.
Ability to set appropriate limits, work under deadlines and multi-task.
Ability to organize, prioritize, self motivate, and deliver results.
Excellent communication and listening skills.
Possess strong work ethics.
Successfully pass a FDLE Level II background screening.
Valid Florida driver's license, ability to drive van or bus and have reliable transportation.
Mission driven attitude supplemented with integrity and passion.
Adherence to the highest ethical standards, personally and professionally.
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
Evidence of deep alignment with Catholic Charities Diocese of St.
Petersburg, Inc Mission and Values.
Will make a Commitment to Serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God.
Must possess excellent customer services skills Ability to work in a fast peace work environment Ability to handle correctly interpersonal conflicts between others Must Possess experience transporting adults Must Possess knowledge on road and safety regulations A minimum of a High School Diploma or equivalent.
At least two years of office experience in customer service or social services related field.
Employee assistance program Paid time off 8 hour shift Day shift Evening shift Night shift Overnight shift Weekends as needed working on residential / shelters:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.

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