Technical Support Analyst (Store Systems Team) - (JD12201) - Catalina Marketing (Saint Petersburg,

Technical Support Analyst (Store Systems Team) - (JD12201) Job Title: Technical Support Analyst (Store Systems Team) Job Type: Regular Full-Time Job Description: DUTIES AND RESPONSIBILITIES: Proficient in knowledge and use of Store System versions; proficient in all functions routinely performed by Field Service Technicians. Proficient in knowledge use and support of CHR operating system. Proficient in use of various query tools to extract data and transmit from store PC for analysis at corporate facility. Very Proficient in documentation of root cause analysis for escalation according to Best Practices to Store System Specialist when necessary; or to update department documentation and knowledge center and department management as needed Assist Software Quality Assurance on an as needed basis for the purpose of recreating defects testing software and hardware fixes enhancements or new products. Represent Customer Product Services as Subject Matter Expert when and where appropriate. Remain current on technology by attending classes offered by Catalina for hardware store systems hardware and software; attend seminars pertinent to job dutiesEDUCATION:Associates Degree or non-specific/non-related Bachelors Degree or equivalent directly related experience. SPECIAL SKILLS: Grocery Store (retailer) experience is a plus Proficient in use of Microsoft Office Suite (including Access) Oracle and Redbrick Proficient in trouble shooting skills for both PC hardware and software applications including DOS and operating systems such as OS/2 Microsoft XP. Knowledgeable in database query tools including: Brio Sequel Ultra Edit etc. to extract and analyze Store Logs and Data files Superb Analytical and problem-solving skills relating to system files/logs and business as a whole Strong Verbal and Written Communications Exceptional Organizational skills Superb time management skillsCRITICAL SUCCESS FACTORS: Customer Focus (customer orientation; responsiveness handle difficult situations; does not sacrifice quality to satisfy customer) Team Orientation (collaboration; shared accountability; show respect for others; build and maintain relationships manage disagreements) Results Oriented (display a sense of urgency and persistence until goals are met; motivated by results rather than reward; apply problem-solving skills to overcome obstacles) Adaptability (flexibility) Influence Skills (assertive persuasive) We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Source:

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