Bilingual Customer Service Representative - Sterling Payment Technologies (Tampa, FL)

ESSENTIAL FUNCTIONS: Ability to communicate effectively in English and Spanish, verbal and written formats, with peers and customers, internal and external to Sterling. Ability to organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines. Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners and vendors. Resolve specific client issues under tight time constraints. RESPONSIBILITIES: Consistently meet benchmark performance standards and take initiative to exceed expectations as documented in the call performance script and appraisal and as set forth by Sales Support Director. Possess quick and creative thinking. Document and escalate merchant requirements as needed. Educate merchants on the available tools and Sterling-Ts product offerings to retain, empower and enhance the merchant-Ts experience. Attend trainings and maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole, such as card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance. Be flexible to change and offer input to improve self and team efficiency as related to job processes and procedures. Assist, as needed, with overflow calls from the Sales Support queue. Receive direction from Sales Support Director and Merchant Services Team Lead and perform miscellaneous job duties as assigned. All applicants must pass a drug test, background check, and credit evaluation. Credit card experience in the acquiring or issuing industries preferred. Effective knowledge of Microsoft Office suite including Word, Excel, PowerPoint and Outlook. High School diploma required. Minimum of 1 year of college or equivalent work experience preferred but not required. Minimum of 1 year call center experience. Must be able to sit for prolonged periods of time, wear a headset and look at a computer monitor. Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision. Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment. Strong analytical, problem solving, decision making skills. Meet acceptable attendance and performance standards. Source:

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