HR Generalist 4
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Main Function of the role: Primary contact for line managers: Responsible for assisting line managers with performance management, employee relations, coaching, training, conflict resolution and interpretation of employment policies and practices. Partner with Human Resources Advisors and business/functional line managers recommending, developing, and executing human capital strategies to achieve business goals. In addition, participate on HRPS project teams (i.e. engagement initiatives or re-engineering).
Job
Responsibilities:
Primary focus on day to day execution of HR activities supporting Human Resource Advisors (HRAs) and line managers.
Resolves moderately complex HR issues conferring with managers on complex and highly sensitive issues.
Applies a fundamental knowledge of HR principles to provide day to day HR support to a business/functional unit.
Liaises with HR Centers of Excellence (COEs): Compensation, Diversity, Employment Law, Employee Relations, HR Control and Compliance, Learning and Development, Recruiting, Talent and Reporting
Responsible for assisting with the execution of core HR processes such as:
Talent planning: talent books, succession planning, high potential programs
Performance management: goal setting, midyear, year-end processes, exit management
Employee engagement: manager coaching, VOE survey analysis, diversity education
Provides consultation, guidance, and coaching to managers in areas such as:
Proper handling of employee relations matters and conflict resolution
Delivering and documenting performance feedback
Understanding of employment policies and practices
Manage immigration and mobility/relocation cases
Executes ad hoc requests and projects such as audit support, VOE survey preparation and reporting
Applies knowledge of HR principles to resolve moderately complex and variable issues
Ensures consistent interpretation and application of employment policy and practices
Ensures that escalated client/employee issues are resolved with urgency
Delivers services with process improvement mindset to increase effectiveness and efficiency
Builds strong partnerships to foster trust and accountability with all stakeholders
Knowledge/
Experience:
Minimum of 5 years of Generalist or Employee Relations experience
Working knowledge of HR functions (including employment policies and practices, staffing, reporting tools, compensation & benefits, employee relations); Citi experience a plus
Demonstrated ability to effectively apply HR practices to diverse business situations
Experience working with remote locations highly desirable
HR experience in a fast paced, high volume environment
Financial services experience preferred
Skills:
Solid knowledge of applicable US laws on employment practices
HRMS (Intermediate)
PeopleSoft (Intermediate)
MS Excel, Word and PowerPoint (Intermediate to Advanced
Competencies:
Organization skills, execution and client service/focus skills
Team work
Resilience and flexibility
Comfortable with ambiguity
Experience with high volume, fast-paced environment
Ensures that escalated client/employee issues are resolved with urgency
Delivers services with process improvement mindset to increase effectiveness and efficiency
Builds strong partnerships to foster trust and accountability with all stakeholders
Demonstrated communication, feedback and coaching skills; ability to effectively communicate with and influence all levels of management and across all functional areas
Qualifications:
PHR/SPHR certification is a plus, but not required.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Main Function of the role: Primary contact for line managers: Responsible for assisting line managers with performance management, employee relations, coaching, training, conflict resolution and interpretation of employment policies and practices. Partner with Human Resources Advisors and business/functional line managers recommending, developing, and executing human capital strategies to achieve business goals. In addition, participate on HRPS project teams (i.e. engagement initiatives or re-engineering).
Job
Responsibilities:
Primary focus on day to day execution of HR activities supporting Human Resource Advisors (HRAs) and line managers.
Resolves moderately complex HR issues conferring with managers on complex and highly sensitive issues.
Applies a fundamental knowledge of HR principles to provide day to day HR support to a business/functional unit.
Liaises with HR Centers of Excellence (COEs): Compensation, Diversity, Employment Law, Employee Relations, HR Control and Compliance, Learning and Development, Recruiting, Talent and Reporting
Responsible for assisting with the execution of core HR processes such as:
Talent planning: talent books, succession planning, high potential programs
Performance management: goal setting, midyear, year-end processes, exit management
Employee engagement: manager coaching, VOE survey analysis, diversity education
Provides consultation, guidance, and coaching to managers in areas such as:
Proper handling of employee relations matters and conflict resolution
Delivering and documenting performance feedback
Understanding of employment policies and practices
Manage immigration and mobility/relocation cases
Executes ad hoc requests and projects such as audit support, VOE survey preparation and reporting
Applies knowledge of HR principles to resolve moderately complex and variable issues
Ensures consistent interpretation and application of employment policy and practices
Ensures that escalated client/employee issues are resolved with urgency
Delivers services with process improvement mindset to increase effectiveness and efficiency
Builds strong partnerships to foster trust and accountability with all stakeholders
Knowledge/
Experience:
Minimum of 5 years of Generalist or Employee Relations experience
Working knowledge of HR functions (including employment policies and practices, staffing, reporting tools, compensation & benefits, employee relations); Citi experience a plus
Demonstrated ability to effectively apply HR practices to diverse business situations
Experience working with remote locations highly desirable
HR experience in a fast paced, high volume environment
Financial services experience preferred
Skills:
Solid knowledge of applicable US laws on employment practices
HRMS (Intermediate)
PeopleSoft (Intermediate)
MS Excel, Word and PowerPoint (Intermediate to Advanced
Competencies:
Organization skills, execution and client service/focus skills
Team work
Resilience and flexibility
Comfortable with ambiguity
Experience with high volume, fast-paced environment
Ensures that escalated client/employee issues are resolved with urgency
Delivers services with process improvement mindset to increase effectiveness and efficiency
Builds strong partnerships to foster trust and accountability with all stakeholders
Demonstrated communication, feedback and coaching skills; ability to effectively communicate with and influence all levels of management and across all functional areas
Qualifications:
PHR/SPHR certification is a plus, but not required.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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