Supervisory Medical Administration Specialist
Serve as the Supervisor to staff members of the Processing and Benefits Section of HAS. Providing support services for patient care for the James A. Haley Veterans Hospital Enrollment/Eligibility Section, and the Satellite and Community Based Outpatient Clinics located throughout the geographical areas served by the James A. Haley Veterans Administration Hospital. The JAHVAH is a multi- faceted medical center encompassing acute, sub-acute, and intermediate inpatient services, a comprehensive rehabilitation program, and a polytrauma center for traumatic brain injury patients, a spinal-cord injury program, nursing home and one of the largest outpatient care programs in the nation. The Supervisory Medical Administration Specialist is responsible for enrollment and eligibility, health benefits advising, fugitive felon program management, enrollment appeals scheduling, coordinate and conduct training, work management, and supervision of Satellite and Community Based Outpatient Clinics located throughout the geographical areas served by the James A. Haley Veterans Administration Hospital. This includes:
Responsible for the Enrollment Program at the JAHVAH. The station's final determination on the Veterans' eligibility for healthcare. Provide guidance to staff on eligibility and enrollment issues. Meets the needs of customers while supporting the VA mission. Interprets, and applies all laws and regulations, and VA policies, guidelines and memorandums for all areas in enrollment and eligibility, health benefits and scheduling. Work Schedule:
Monday- Friday from 8 a.m. to 4:
30 p.m. Position Description/PD#:
/ Physical Requirements:
The work is performed in an office setting, with some traveling to conferences/training, CBOCs (to train, audit staff), and Military Treatment Facilities (to perform outreach activities to the returning service members). The work involves extensive use of the telephone and the computer. In addition, the incumbent will often have to walk, stand, bend, and carry light items, such as papers, files, books, supplies etc. Time-in-grade:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements to qualify. Applicants must have served in a GS-09 grade level position or higher for at least one full year (52 weeks) to meet the time-in-grade requirement for the GS-11 grade level. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Enrollment and Eligibility, Health Benefits Advising, Fugitive Felon-Program Management, Enrollment Appeals Scheduling, Coordinate and Conduct training, Work Management, and Supervision. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree AND the education demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond three (3) full years of progressively higher-level education leading to such a Ph.D. or equivalent doctoral degree AND the education demonstrate the knowledge, skills, and abilities necessary to do the work. You will be rated on the following Competencies for this position:
Customer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is mostly sedentary, but does require some walking and standing for a few minutes at a time several times a day processing paperwork, filing, etc. Minor lifting of 5 lbs or less, carrying files, paper supplies and manuals. Use of a computer keyboard and telephone keypad. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsible for the Enrollment Program at the JAHVAH. The station's final determination on the Veterans' eligibility for healthcare. Provide guidance to staff on eligibility and enrollment issues. Meets the needs of customers while supporting the VA mission. Interprets, and applies all laws and regulations, and VA policies, guidelines and memorandums for all areas in enrollment and eligibility, health benefits and scheduling. Work Schedule:
Monday- Friday from 8 a.m. to 4:
30 p.m. Position Description/PD#:
/ Physical Requirements:
The work is performed in an office setting, with some traveling to conferences/training, CBOCs (to train, audit staff), and Military Treatment Facilities (to perform outreach activities to the returning service members). The work involves extensive use of the telephone and the computer. In addition, the incumbent will often have to walk, stand, bend, and carry light items, such as papers, files, books, supplies etc. Time-in-grade:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements to qualify. Applicants must have served in a GS-09 grade level position or higher for at least one full year (52 weeks) to meet the time-in-grade requirement for the GS-11 grade level. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Enrollment and Eligibility, Health Benefits Advising, Fugitive Felon-Program Management, Enrollment Appeals Scheduling, Coordinate and Conduct training, Work Management, and Supervision. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree AND the education demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond three (3) full years of progressively higher-level education leading to such a Ph.D. or equivalent doctoral degree AND the education demonstrate the knowledge, skills, and abilities necessary to do the work. You will be rated on the following Competencies for this position:
Customer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is mostly sedentary, but does require some walking and standing for a few minutes at a time several times a day processing paperwork, filing, etc. Minor lifting of 5 lbs or less, carrying files, paper supplies and manuals. Use of a computer keyboard and telephone keypad. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$64,009 to $83,210 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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